Flipdish
Business Profile
Core Value Proposition
Flipdish provides an all-in-one restaurant management platform that combines POS, online ordering, branded websites/apps, self-service kiosks, delivery integrations, marketing tools, and AI-powered analytics to streamline operations and increase orders.
Target Customer
Restaurant owners, founders, operators, and managers running modern restaurants and takeaways seeking to consolidate orders, payments, menus, inventory, staff scheduling, and marketing in one system.
Key Differentiator
AI-powered analytics and forecasting combined with an integrated delivery network, loyalty/retention tools, automated upsell, and a direct-to-consumer branded website/app — all within a single platform.
Implementation Timeline
Visible results in examples range from about 4 months (e.g., six-figure online & kiosk sales) to around 6 months (e.g., 50K+ orders processed). Individual timelines vary by customer and implementation pace.
Pain Points
- 1Fragmented and chaotic ordering channels (online, in-store, kiosk, third-party platforms) causing errors and inefficiencies.
- 2Difficulty increasing average order value and retaining customers.
- 3Manual, multi-system operations (menus, inventory, staffing, delivery dispatch) reducing efficiency and elevating labor costs.
Key Features
- 1All-in-one POS system
- 2Marketplace management
- 3Kitchen display system
- 4Real-time reporting
- 5AI efficiency tools (forecasting, inventory planning, AI agents)
- 6Loyalty & retention
- 7Automated upsell
- 8Delivery network integrations (Uber Direct, Stuart, etc.)
- 9Branded website & app
- 10Marketing tools
Target Customer Industries
Decision Makers
- 1Owner
- 2Founder
- 3Managing Director
- 4Director
- 5Head of Operations
- 6CFO
- 7Operations Manager
Client Results
- 1Examples show increases in average order value (AOV) ranging from 10% to 44% across multiple customers.
- 2Significant order growth and online sales improvements noted (e.g., 15-20% AOV increases; 20-44% AOV increases in various cases).
- 3Large-scale order volumes reported (e.g., over 50K orders processed in 6 months for a client).
- 46-figure online & kiosk sales achieved within 4 months for Farina Pizza (Daniel Cozzo).
- 5Additional case highlights include improved order accuracy and streamlined operations.
Competitive Advantages
- 1Consolidates orders, payments, menus, inventory, staffing, and marketing into one platform.
- 2AI-powered forecasting and analytics tailored for restaurants.
- 3Direct-to-consumer branding with a standalone website and app to reduce reliance on third-party marketplaces.
- 4Integrated delivery network with partner fleets to expand delivery radius while maintaining brand.
- 5Dedicated onboarding and ongoing customer success management.
Key Benefits
Case Studies & Success Stories
Farina Pizza – Daniel Cozzo
30% increase in AOV; six-figure online & kiosk sales in 4 months; 90% of orders through Flipdish.
Pizza Dog – Sandeep Sood
20% increase in AOV since joining Flipdish.
The Bok Shop – George Leighton
10% increase in orders month on month; reduced kitchen chaos by pinpointing spending on dishes.
Rooster & Rice – Min Park
30K-40K monthly sales by using Flipdish products.
IRO Sushi – Chhong Sherpa
15% increase in online sales in the first six months after switching to Flipdish POS.
John Dory's – Mark Polley
44% increase in AOV since implementing digital ordering.
Chicken Cottage – Tom Corcoran
25% increase in AOV; benefited from streamlined operations and improved order accuracy.
Chickeroo – Chris Houghton
3x more deliveries through smart order grouping and driver scheduling.
Borza's – Teresa Borza Forte
11x more orders and enhanced customer engagement.
4 Friends Burger – Lilás Nogueira
20% online order growth in one month; 12% increase in AOV within 6 months.
Oak Fire Pizza – Sarah Loane
Over 50K orders processed through Flipdish systems in the last 6 months.
Dacent Munch – Liam Horgan
16% increase in AOV year on year since joining Flipdish.
Additional Product Information
Product Description
An all-in-one restaurant management platform that combines POS, online ordering, branded websites/apps, self-service kiosks, marketing tools, and AI-powered analytics to streamline operations and drive orders.
Target Market
Restaurants, takeaways, and hospitality businesses seeking to manage orders, payments, menus, inventory, staffing, delivery, and marketing from a single system.
Unique Value Proposition
AI-powered optimization and analytics integrated with a comprehensive suite (POS, online ordering, kiosks, delivery integrations, and marketing) delivered through a direct-to-consumer branded experience.
Technical Requirements
Real-time reporting and analytics are accessible from any device; platform appears to require internet connectivity for live operations and cloud-based features.
Pricing Model
Pricing details are not disclosed in the provided content.
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